This Privacy Policy describes how Major Rep (“Major Rep,” “we,” “us,” or “our”) collects, uses, shares, and protects information in connection with our reputation management, online review generation, and local search engine optimization (SEO) services (collectively, the “Services”), including our website at majorrep.com (the “Site”).
Major Rep provides Services to business of all sizes (our “Clients”) throughout the United States.
In the course of providing the Services, we may process two different categories of personal information: (1) information about our Clients and the individuals who interact with our Site or inquire about our Services (“Visitors”), and (2) information about our Clients’ customers, patients, or contacts that our Clients provide to us so that we can send review requests, reputation-related communications, and related messages on their behalf (“Client End Users”). This Policy explains how we handle each category.
Please read this Policy carefully.
By accessing our Site, engaging our Services, or otherwise providing information to us, you acknowledge that you have read and understood this Policy. If you do not agree with this Policy, please do not use our Site or Services.
1. Scope of This Policy
This Policy applies to personal information that we collect or process in connection with:
Your use of our Site and any online forms, landing pages, or demos we operate;
Inquiries, consultations, and sales communications with prospective Clients;
Our performance of the Services under a signed agreement with a Client; and
Outbound communications we send to Client End Users at the direction of our Clients, including review request text messages (SMS/MMS) and emails.
This Policy does not apply to the privacy practices of our Clients, third-party websites, or review platforms (such as Google, Facebook, Yelp, or the Better Business Bureau). When we send messages to Client End Users on behalf of a Client, we act as a service provider or processor for that Client. The Client is the party responsible for obtaining any consent required to contact those individuals and for providing its own privacy disclosures.
2. Information We Collect
2.1 Information We Collect from Visitors and Clients
We collect the following categories of information directly from you when you visit our Site, contact us, or engage our Services:
Identifiers and contact information, such as your name, business name, job title, email address, mailing address, and telephone number.
Account and billing information, such as login credentials, payment card information (processed by our third-party payment processors), billing address, and tax identification details.
Commercial information, such as records of Services purchased, subscription tier, and customer service communications.
Communications content, such as the contents of emails, text messages, support tickets, sales calls, and form submissions you send to us.
Marketing preferences, including your subscription status for our newsletters or promotional communications.
2.2 Information We Collect Automatically
When you visit our Site, we and our service providers may automatically collect:
Device and usage information, such as IP address, browser type, operating system, referring URL, pages viewed, links clicked, and session duration.
Cookies, pixels, and similar technologies used to operate the Site, analyze traffic, measure advertising performance, and remember your preferences. You can control cookies through your browser settings. Disabling cookies may limit your ability to use some features of the Site.
2.3 Information We Receive from Our Clients About Client End Users
To provide the Services, our Clients upload or connect systems that transmit to us information about their own customers, patients, guests, or other contacts. This information typically includes:
Name and contact details (mobile phone number, email address); Service or transaction details (such as the date of a recent appointment, job, visit, or purchase that prompts a review request); Communication history and response data (whether a message was delivered, opened, clicked, replied to, or resulted in a review); and Opt-out requests, STOP keywords, and other preference signals.
Our Clients warrant to us that they have collected this information lawfully and have obtained any consent required under applicable law (including the Telephone Consumer Protection Act (“TCPA”), the CAN-SPAM Act, state telemarketing and consumer protection laws, and applicable privacy laws) to permit us to contact those individuals on the Client’s behalf for the purposes described in our agreement with the Client. We rely on these representations and do not independently verify the consent status of each Client End User.
2.4 Information from Third Parties
We may receive information about Visitors, Clients, and Client End Users from:
Analytics providers (such as Google Analytics) and advertising partners (such as Meta);
Review platforms and listing services (such as Google Business Profile, Yelp, and citation directories) that return data about reviews, listings, and rankings associated with a Client’s business;
Integrated platforms and CRMs our Clients connect to the Services (such as GoHighLevel, Zapier, or other systems of record); and Communications providers (such as SMS aggregators, email delivery providers, and telephone carriers) that return message deliverability and engagement data.
3. How We Use Information
We use the information described above for the following purposes:
To provide, operate, maintain, and improve the Services, including sending review request communications, monitoring review activity, managing listings, and reporting results to our Clients.
To communicate with Visitors and Clients about inquiries, accounts, bookings, billing, support, and policy or service updates.
To send marketing communications about our Services to Clients and prospective Clients who have not opted out. You can unsubscribe at any time using the instructions in any marketing email.
To personalize and improve the Site, develop new features, debug, and conduct analytics.
To detect, investigate, and prevent fraud, abuse, spam, and violations of our Terms of Service or applicable law.
To comply with legal obligations, respond to lawful requests from government authorities, and enforce our agreements.
We process Client End User information only for the purposes authorized by the applicable Client in our written agreement, and solely to perform the Services on that Client’s behalf. We do not sell Client End User information, and we do not use it to market our own Services to those individuals.
4. SMS and Email Communications to Client End Users
A core part of our Services involves sending review request and reputation-related communications by SMS/MMS text message and email to Client End Users, on behalf of our Clients.
The following disclosures apply to those communications:
4.1 Consent
We send messages only to individuals whom our Clients have identified as having a prior business relationship with the Client and who, to the Client’s knowledge, have provided any consent required under applicable law (including, where required, prior express written consent under the TCPA for automated marketing text messages). Each Client is responsible for maintaining records of consent for its own customers and for providing accurate contact information and service-date information to us.
4.2 Message Frequency and Rates
Message frequency varies based on the Client’s configuration and the Client End User’s engagement. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.
4.3 Opt-Out and Help
Recipients of SMS messages sent through our platform can opt out at any time by replying STOP (or any other recognized opt-out keyword, such as END, CANCEL, UNSUBSCRIBE, or QUIT) to any message. Recipients can request help by replying HELP. Recipients of email communications can opt out by using the unsubscribe link included in every marketing email or by contacting us at [email protected]. Opt-out requests are honored promptly and applied across our system for the relevant Client.
4.4 No Sharing for Marketing
We do not share mobile phone numbers, email addresses, or any personal information of Client End Users with third parties for those third parties’ own marketing purposes. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontracted service providers (such as SMS and email delivery providers) to perform the Services is addressed in Section 5.
5. How We Share Information
We share personal information only in the following circumstances:
Service providers and subprocessors. We share information with third parties that perform services on our behalf, such as cloud hosting, SMS delivery, email delivery, analytics, payment processing, customer support, and CRM tooling. These providers are contractually obligated to protect information and use it only to provide services to us.
Clients. We share results, reports, replies, and engagement data with the applicable Client whose Client End Users are being contacted.
Review and listing platforms. We interact with platforms such as Google, Facebook, Yelp, and citation directories on behalf of our Clients. Information shared with these platforms is subject to each platform’s own privacy policy.
Legal and safety. We may disclose information when required by law, subpoena, court order, or other legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, to investigate fraud, or to respond to a government request.
Business transfers. If Major Rep LLC is involved in a merger, acquisition, financing, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to the acquirer honoring this Policy.
We do not sell personal information in exchange for monetary consideration. Depending on how terms such as “sell” and “share” are defined under specific state privacy laws, certain of our advertising or analytics activities on the Site may be considered a “sale” or “sharing” of personal information. See Section 8 for information on how to opt out of such activities where applicable.
6. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with our legal and contractual obligations, resolve disputes, and enforce our agreements. Client End User information is retained for the duration of our agreement with the applicable Client, plus a reasonable period afterward for legal, audit, and backup purposes, after which it is deleted or de-identified. A Client may request deletion of its Client End User data at any time in accordance with its agreement with us.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, and destruction. These include access controls, encryption in transit, secure software development practices, and vendor due diligence. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Your Rights and Choices
8.1 All Users
Regardless of where you live, you may:
Unsubscribe from marketing emails by clicking the unsubscribe link in any marketing email we send you.
Opt out of SMS messages by replying STOP to any text message.
Contact us at [email protected] with questions, requests, or complaints.
8.2 U.S. State Privacy Rights
Residents of certain U.S. states (including California, Colorado, Connecticut, Virginia, Utah, Texas, and others with comprehensive privacy laws) may have additional rights with respect to personal information we hold about them, which may include:
The right to confirm whether we process your personal information and to access that information;
The right to request correction of inaccurate personal information;
The right to request deletion of your personal information;
The right to receive a portable copy of your personal information;
The right to opt out of targeted advertising, the sale of personal information, or certain forms of profiling; and
The right to appeal a denial of a privacy request.
To exercise any of these rights, email us at [email protected] with the subject line “Privacy Request.” We will verify your request using reasonable methods and respond within the timeframe required by applicable law. You may also authorize an agent to make a request on your behalf; we may require the agent to provide proof of authorization and may require you to verify your identity directly.
If you are a Client End User and wish to exercise rights with respect to information our Client uploaded about you, please contact the Client directly. We will assist the Client in responding to your request as required by applicable law.
8.3 Do Not Track
Our Site does not currently respond to “Do Not Track” browser signals, because no common standard has been adopted for how to interpret them.
9. Children’s Privacy
Our Site and Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at [email protected] and we will take steps to delete the information.
10. Users Outside the United States
Our Services are intended for users located in the United States. If you access the Services from outside the United States, you acknowledge that your information will be transferred to, stored in, and processed in the United States, which may have data protection laws that differ from the laws of your country. We do not currently target Services to individuals in the European Economic Area, the United Kingdom, or Switzerland, and we do not offer Services subject to the General Data Protection Regulation (GDPR).
11. Third-Party Links and Integrations
Our Site and Services may contain links to third-party websites, platforms, and services (including review platforms and CRMs). This Policy does not apply to those third parties. We encourage you to review the privacy policies of any third party before providing information to it.
12. Changes to This Policy
We may update this Policy from time to time. If we make material changes, we will notify Clients and Visitors by updating the Effective Date at the top of this Policy and, where appropriate, providing additional notice (such as an email to registered Clients or a notice on the Site). Your continued use of the Services after the updated Policy takes effect constitutes your acceptance of the changes.
13. How to Contact Us
If you have questions about this Policy, wish to exercise a privacy right, or have a concern about our privacy practices, please contact us at:
